This Privacy Notice contains the following sections:
1. Personal Information Collection and Use
2. Personal Information Sharing
3. Your Choices
4. Individual Rights in Personal Information
5. Personal Information Retention
6. Personal Information Storage and Security
7. Other Important Information
8. SMS Text Messaging Policy
This Privacy Notice applies to Personal Information processed by Aqua in the course of our business, including, GetAqua.com.
The terms “Aqua,” “we,” “us,” and “our” includes Aqua One Corporation and our affiliates and subsidiaries (including, without limitation, Aqua Unlimited Liability Company).
Please note that unless we define a term in this Privacy Notice, capitalized terms used in this Privacy Notice have the same meanings as in our Terms of Use.
1. Personal Information Collection and Use
This Privacy Notice covers our use of Personal Information. “Personal Information,” means any information that relates to you and can — either on its own or in combination with other information — identify you as an individual. Personal information does not include information that has been de-identified or aggregated such that you can no longer be identified.
The types of information we collect depends on your level of engagement with the Services. The more you interact with the Services, the more information we need to provide the Services. This Section explains how we collect and use personal information based on your level of engagement with the Services.
A. All Users of the Aqua Sites
From registered and unregistered users of the Sites, we automatically receive and record information whenever you interact with the Sites. This includes IP address data from our server logs, cookie information, browser information, information about your activity while on the Sites (such as the pages you request, properties that you view or save, and property that you claim), and the URL of the site you came to the Sites from. We also may collect the mobile device ID (such as the ID for Advertising on iOS and Android ID on Android) from users of the Aqua Applications. If permitted by the settings on your device and/or with your consent, we will also collect your geo-location information. We use this to provide you with location specific information, such as homes for sale near your current location as determined by your geolocation, and information about listing your home for sale based on your geolocation. We may also approximate your location based off your IP address, to customize your experience on our Sites.
We may also use the information listed above to help diagnose problems and performance with the Services, analyze trends, customize your experience, and administer the Services. We may provide IP addresses to third-parties to help us analyze website user survey data. We may also use the information described in this section to better target information about Aqua’s Sites and Services, for example, by displaying more accurate or relevant information on our Sites, matching you to a public record listing of a property, tailoring the advertising we display on third party websites and platforms, and sending better targeted and tailored messages, including via email and/or push notifications.
B. Registered Users of the Aqua Sites
We are required to collect certain information, including your name and email address, as a condition of our licenses with the multiple real estate listing services (the “MLSs”) in order to allow you to access the full MLS listings. You give us this information when you create your Aqua account. When you give us this information at one of our events, or upon your request, we will create a Aqua account for you, and you agree that this Privacy Notice and our Terms of Use apply. In addition, when you are signed in to your Aqua account and using Aqua through Facebook, Twitter, or any other third-party authorization service, we may make use of the information that they provide us to further customize your Aqua experience. We may share Personal Information with such third parties to deliver Aqua tailored content both on our Services and on third party sites (e.g., social media sites).
My Aqua:
My Aqua is a feature that allows you to upload notes and photos about a property, save searches, add favorites and x-outs, and otherwise organize homes that may interest you. We save all of this “My Aqua” information for use later in connection with our Services. It is stored with your Aqua account information.
Account Password Security:
Your Aqua account password is encrypted on our server. It is your responsibility not to disclose your password to other people and to ensure you maintain its security.
Account Updates:
By visiting your My Aqua: Account Settings, you can correct, amend, add or delete Personal Information associated with your account. However, even after you update information, we may maintain a copy of the original information in our records as required by applicable law or other legal obligation.
C. Home Tours, Real Estate Classes, and other In-Person Meetings
When you submit a home tour request, we will ask for your tour date and time preferences, as well as your phone number. We may ask for similar information when you request or attend a home buying or selling class, or when you request or attend a strategy session or similar in-person meeting with a Aqua agent. We may also ask some questions so that our agent can verify your identity, and such information will be used to register you for a Aqua account. When you meet up with one of our agents, the agent may ask you to verify your identity and may even ask to see a photo ID.
D. Aqua Clients
When you are getting ready to buy or sell a home and you start working with our coordinators and agents, you become a Aqua client. As part of the home purchase or sale process, you will need to provide a lot of information as is customary for a home purchase or sale transaction. This information can include, without limitation, your name, address, phone number, email address, financial or payment information, including without limitation, buyer loan pre-approval documentation and seller property information. We ask you, as a buyer, for loan pre-approvals from a mortgage broker or lender to determine which homes are in your price range and to help you make an offer more quickly when you do find a home. You, as a seller, may be legally required to disclose certain information about your property to prospective buyers. Once you sign a listing agreement or buyer agreement with us, your relationship with Aqua is governed by that agreement, as well as our online Terms of Use and this Privacy Notice.
E. Communications with Aqua
Aqua may collect Personal Information from you such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us.
F. Marketing
We may send marketing materials to Aqua account holders and clients using various communication channels, including without limitation, email, text messages/SMS, push notifications, telephone calls, and direct mail. Individuals may also subscribe to Listing Alert Emails or other notifications with information such as customized summaries of homes for sale. Aqua may send you Aqua-related news and surveys in accordance with applicable law.
G. Sharing with Friends or Colleagues
Aqua’s Services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Email addresses that you may provide for a friend or colleague will be used to send your friend or colleague the content or link you request in accordance with applicable law.
H. Interactive Features
Aqua may offer interactive features such as chat services, forums, and social media pages. We may collect the information you submit or make available through these features. Any content you provide on the public sections of these channels will be considered “public” and will not be subject to the privacy protections referenced herein.
2. Personal Information Sharing
Rest assured that we do not engage in the sale, trade, or rental of any personal identification information of our users to any third party. However, we may share generic demographic information not linked to any personal identification information with our trusted affiliates, business partners, and advertisers solely for the purposes specified above.
A. Information Collection that is not Related to Personal Identity
Whenever users interact with our website, we may gather information that does not identify them personally. This non-personal information may comprise the browser name, the type of device or computer used, the operating system, the internet service provider used, and similar particulars.
B. Public Record Information
Please be aware that home sales and purchases may be a matter of public record, and your name and address, the price you paid, your property taxes, and other information may be available from public sites regardless of the brokerage(s), if any, who assist in the transaction. We post on our Sites some information that typically becomes part of the public record of a home sale or purchase.
C. Web Browser Cookies
To improve your experience on our website, we may use “cookies”. These are small files that your web browser saves on your hard drive to keep records and sometimes track your information. You have the option to refuse or be alerted when cookies are being sent by adjusting your web browser settings. However, please note that some parts of the website may not function properly if you choose to do so.
D. Third-Party IDX Solution
Our website utilizes a third-party IDX solution to offer property listings and notifications. While we strive to protect your information, the use of third-party services may call for additional data collection and use practices that are not under our direct control. We encourage users to review the privacy policy of the IDX solution provider to understand their data handling practices.
E. How We Use Collected Information
Our website may gather and utilize users’ personal data for various reasons, such as:
- Enhancing user experience: We may analyze the data to comprehend how our users employ the services and resources on our website as a whole.
- Upgrading our website: We aim to constantly develop our website based on the feedback and information we receive from our users.
- Sending occasional emails: We may use the email address provided to send users updates and information regarding their interests or requests. Additionally, it could be utilized to respond to queries, questions, or other requests.
F. How We Protect Your Information
At our website, safeguarding your personal information, username, password, transaction information, and stored data is paramount to us. We utilize appropriate data collection, storage, and processing practices coupled with robust security measures to prevent unauthorized access, alteration, disclosure, or destruction of your valuable information.
3. Your Choices
A. General
You may have the right to opt in, object to or opt out of certain uses of your Personal Information. Where you have consented to the processing of your Personal Information, you may withdraw that consent at any time by contacting us as described below. Even if you opt out, we may still collect and use Personal Information regarding your activities on our Sites, Services and/or information from the advertisements on third party websites for other legal purposes as described above in accordance with applicable law.
B. Electronic Messages, Phone Calls and other Communications
If you receive an unwanted email from Aqua, you can visit the Email Preferences section of your My Aqua: Alerts & Emails or use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Terms of Use or this Privacy Notice).
C. Opting-Out of Technologies and Tracking
Aqua Cookies: We put Aqua cookies on your device’s browser to help us keep track of when you were last on the Sites, and what you last searched on the Sites. While you are free to disable cookies on your browser, we recommend that you leave cookies activated to use some of the most useful Aqua features.
Third-Party Cookies for Analytics: We may use third parties, such as comScore and Google, to help us analyze how people are using the Services, and those third parties are authorized to use Technologies to access Personal Information regarding visitors to the Sites.
Google Analytics: We use the Google Analytics service to provide us with demographic data about our users on a de-identified basis. This Google service uses a cookie that can be recognized by Google or its affiliate DoubleClick when you visit other websites. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google Analytics’ collection and use of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.
Opting Out of Aqua’s Interest-Based Advertising: If you do not want Aqua to collect, use and share information about you to deliver interest-based advertising, please click here and follow the opt-out instructions. Please note that most opt-out mechanisms are cookie-based and will only affect the specific computer and browser that is used to submit an opt-out request. If you have multiple computers or change computers, or use multiple browsers, you will need to submit opt-out requests for each such computer or browser. In addition, if you delete, block or otherwise restrict cookies, you will need to renew the opt-out choices to ensure that any opt-out cookies remain effective.
Opting Out of Interest-Based Advertising Generally: The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Please note you must separately opt out in each browser and on each device.
Opting Out of Mobile Device ID Tracking: Mobile device users may opt-out of receiving some interest-based advertising in their mobile apps by following the instructions for Android and iOS. Please note that precise instructions may vary by device.
Do Not Track: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Flash Cookies: Aqua does not currently use flash cookies, but we may in the future. To control flash cookies, click here. Please note that flash cookies do not reside in your browser, so your browser settings will not affect them.
D. Mobile Devices
We may send you push notifications through the Aqua mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. Aqua may also collect location-based information if you use our mobile applications. You may opt-in or opt-out of this collection by changing the settings on your mobile device.
4. Individual Rights in Personal Information
In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information; and (vi) request erasure of Personal Information held about you by Aqua, subject to certain exceptions prescribed by law. If you would like to exercise any of these rights, please contact us as set forth below.
We will process such requests in accordance with applicable laws. To protect your privacy, Aqua may take steps to verify your identity before fulfilling your request.
5. Personal Information Retention
Aqua retains the information we receive as described in this Privacy Notice for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
6. Personal Information Storage and Security
Aqua is headquartered in the United States. You agree that we may store and process the information we collect anywhere in the world, including but not limited to, the United States, the European Union, or other countries.
We take steps to ensure that your information is treated securely and in accordance with this Privacy Notice. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.
By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.
7. Other Important Information
Changes to This Privacy Policy
Our Privacy Policy is subject to updates, which we may make at any time. Whenever we update this page, we will display the updated date at the top. We advise users to check this page frequently for any changes and to keep abreast with how we safeguard the personal information we collect. By using our services, you acknowledge and accept that it is your duty to periodically review this Privacy Policy and be informed of any modifications.
Your Acceptance of These Terms
When you use our website, you are indicating that you agree to our Privacy Policy. If you disagree with this policy, we kindly ask that you refrain from using our website. If we make changes to this policy, your continued use of the website will indicate your acceptance of those changes.
8. SMS Text Messaging Policy
We value your privacy and are committed to protecting your personal information. This section outlines how we handle SMS text messaging as part of our services and communications.
Collection and Use of Phone Numbers
When you provide your phone number, you consent to receive SMS text messages from us related to your account, transactions, updates, and promotional offers. We will only send messages that are relevant to your engagement with our services.
Opting Out
You may opt out of receiving SMS text messages at any time by replying STOP to any message you receive. You may also contact our support team to request removal from SMS communications.
Message Frequency and Costs
Message frequency may vary depending on your interactions and the nature of the communications. Standard messaging rates and data charges may apply according to your mobile carrier’s terms.
Data Security
We take reasonable measures to protect the information we collect, including your phone number. However, please note that SMS communications are not encrypted and may be subject to interception.
Third-Party Sharing
We do not sell or share your phone number with third parties for marketing purposes. Your information may be shared with service providers solely to facilitate SMS messaging on our behalf.
Assistance
For assistance, text HELP or visit our website at https://www.getaqua.com. Visit our webpage at, https://www.getaqua.com/privacy-policy/ for privacy policy and Terms of Service.